Hotel & Hospitality including Valet Services
Hotels are high traffic areas with open door policies; hence security demands here are extensive. The dynamic environment of any hospitality landscape is faced with the dilemma of unrestricted access and elevated security risk. Security protocols in such active and open environments require a blend of technical expertise as well as fitting communication skills to cater to the clients. With several decades of experience in varied and dynamic settings, AIG has mastered the art of security in hospitality industry sectors like hotels, resorts and vacation homes. This helps us protect critical assets and mitigate risk, while contributing to the friendly, caring and restful atmosphere of such locations.
Hotels, owing to the unprotected nature of their premise, carry elevated vulnerability to security breaches. Security teams in these environments are faced with the added responsibility of understanding these unique needs. Thus a blend of cutting edge technology, interpersonal skills and top-class personnel is a must. Also, a large element of the security process here is public interaction. Thus public communication skills training forms an essential part of AIG’s ongoing instruction for our security officers.
AIG security teams are proficiently trained in interacting with guests, visitors, staff and public at hospitality landscapes. The sensitivity of interaction in these situations cannot be challenged; as the name suggests these places represent friendliness and hospitality. Careful selection, in depth training and ongoing guidance coaching assures that our personnel maintain a professional, yet friendly and supportive attitude, which is a pre-requisite in such places, besides maintaining the integrity and proficiency at what they do.
AIG’s rigorous training processes are in place for all our varied security teams to empower our staff with technical and social skills, which enables reception, risk assessment, monitoring, guarding, facility protection, property security, valet services and parking refuge. Our hiring process is the most arduous in the industry; this permits us to offer cutting edge expertise and careful supervision at all levels of security management. We have our personnel as well as technological support in place to respond competently to any impending security issue that may arise.